2. Siam Exotica Plants will NOT guarantee plants due to shipping damage or seizure by US Customs. International orders should have a phytosanitary certificate.
3. If your merchandise arrives loose or dead, please contact Siam Exotica Plants and send us a photo and we will attempt to resolve your problem.
**If you want a new plant, please send the shipping cost via PayPal or combine shipping with next Siam Exotica Plants order.
**If you dont want a new plant, Siam Exotica Plants will credit money back to your PayPal account for only the merchandise cost.
**Some of our plants are very rare and you may have to wait months for an available replacement!